Curriculum
What you'll learn
1
First impressions
Setting the tone in the first 30 seconds of any interaction.
2
Active listening
Understanding what a customer actually needs, not just what they say.
3
Handling complaints
De-escalation technique for difficult conversations.
4
Building loyalty
Turning a single transaction into a repeat relationship.
Outcomes
What you'll walk away with
- Higher customer satisfaction scores
- Fewer escalated complaints
- A consistent service standard across the team